At Sayeda Lakhani, we take pride in delivering bespoke designs crafted with care and attention to detail. To ensure a seamless shopping experience, please read our shipping and handling guidelines carefully.

1. Dispatch and Delivery Timeline

• All our creations are custom-designed and made-to-order, which requires time for production and quality assurance. The delivery timeline for each order will be communicated during the design consultation.
• For any queries about your order delivery, please contact us on WhatsApp at +92-333-3759080 or email us at wecare@sayedalakhani.com.
• Delivery timelines are subject to unforeseen delays and are intended only as general estimates.

2. Information for Delivery

To ensure timely and accurate delivery, customers must provide the following information during the order process:

• Full Name
• Shipping Address (with landmarks if necessary)
• Contact Information (phone and email)

Sayeda Lakhani will not be liable for delivery delays or failures caused by inaccurate or incomplete information provided by the customer.

3. Delivery Attempts

• For domestic and international deliveries, the courier service will attempt delivery to the provided address. If delivery is unsuccessful, we will contact you for further instructions.
• Additional charges may apply for repeated delivery attempts.

4. Tracking Information

Once your order is dispatched, you will receive a unique tracking ID via email, WhatsApp, or SMS, allowing you to monitor the status of your delivery.

5. Delivery Charges

• Within Pakistan:Flat-rate shipping fee applies for all domestic orders.
• International Orders: Shipping charges vary based on destination and package weight. Any customs duties, taxes, or additional fees imposed by the destination country are the customer’s responsibility.

6. Customs and Duties

For international deliveries:

• Customers are responsible for any customs clearance requirements and associated fees.
• Sayeda Lakhani cannot be held liable for delays or additional charges resulting from customs procedures.

7. Delays in Delivery

While we strive to ensure timely delivery, certain factors such as logistical issues, weather disruptions, or customs processing may result in delays.

• In case of a delay, we will keep you updated regarding the status of your order and its new expected delivery date.

8. Goods/Services Not Received

If your order does not arrive within the expected timeframe:

• Report the issue within 7 business days of the expected delivery date by contacting us at wecare@sayedalakhani.com or +92-333-3759080.
• Our team will investigate the matter, coordinate with the courier service, and keep you informed throughout the process.

9. Contactless Delivery

To ensure the safety and convenience of our customers, our deliveries are contactless. The courier’s tracking system will serve as proof of delivery.

10. Customer Responsibility

Customers must ensure the accuracy of shipping details and promptly notify us of any discrepancies. By proceeding with an order, the customer acknowledges that delivery issues due to incorrect details are their responsibility.

Contact Us

For any shipping-related queries or assistance, please reach out to us:

• WhatsApp: +92-333-3759080
• Email: wecare@sayedalakhani.com

We are committed to ensuring your custom designs reach you safely and efficiently.